Privacy Policy

When you make an enquiry, reservation, booking, or purchase, we may collect information such as your full name, date of birth, nationality, gender (where required for travel arrangements), passport number and details, email address, telephone or WhatsApp number, billing and correspondence address, emergency contact information, travel dates, trekking or tour preferences, accommodation preferences, dietary requirements, flight and transportation information, and information required for trekking permits and other government documentation.

We only request information that is reasonably necessary for providing or arranging the requested services.

When you make a payment, payment information may be processed by our selected payment gateway, bank, payment processor, or other authorized payment service provider. Yeti Hikes generally does not store complete credit card, debit card, or banking credentials on its own servers. Payment information may be processed directly by third-party payment providers according to their respective privacy policies and security practices.

When you visit our website, certain technical information may be collected automatically, including your IP address, browser type and version, device type, operating system, website pages visited, date and time of access, referring website, approximate location derived from technical information, and website interaction and usage information. This information may be used for website security, analytics, troubleshooting, performance monitoring, and improving our services.

Our website may use cookies and similar technologies to improve functionality and user experience. Cookies may be used for remembering user preferences, maintaining booking or enquiry functionality, website analytics, understanding how visitors use our website, improving website performance, security and fraud prevention, and marketing and advertising where applicable. For full details or to manage your preferences, see our Cookie Policy.

Yeti Hikes may use your personal information for legitimate business and service-related purposes, including: processing enquiries and bookings, confirming and managing your trip, arranging trekking and tour permits, processing payments and maintaining financial records, communicating with you regarding your booking, providing customer support, contacting emergency contacts when reasonably necessary, assisting with emergency or rescue arrangements, complying with applicable laws and government requirements, preventing fraud, abuse, and unauthorized activity, and improving our website, products, and services.

We will not use your personal information for purposes that are materially incompatible with the purposes described in this Privacy Policy unless we have a lawful basis to do so or obtain your consent where required.

Yeti Hikes may share necessary personal information with trusted third parties where doing so is required to provide the services you have requested. These parties may include trekking permit and government authorities, airlines and helicopter operators, hotels, teahouses, lodges, and accommodation providers, transportation companies, guides and trekking staff, insurance or emergency assistance providers, payment gateways and financial institutions, and website hosting and technology providers.

Yeti Hikes does not sell your personal information to third parties.

Certain trekking and travel services in Nepal require passport and identification information. Where necessary, Yeti Hikes may collect passport copies, passport numbers, nationality, date of birth, and other identification information to process trekking permits, arrange flights, complete hotel or transportation requirements, meet government or regulatory requirements, and facilitate other travel services. Clients should avoid sending sensitive identification documents through publicly accessible channels.

Yeti Hikes takes reasonable measures to protect payment-related information. Payments may be processed through third-party payment gateways, banks, card processors, or other financial institutions. Yeti Hikes does not request your password, card PIN, online banking password, or other confidential banking credentials through ordinary email or social media communication. You should never provide such credentials to anyone claiming to represent Yeti Hikes.

We take reasonable technical and organizational measures to protect personal information against unauthorized access, unauthorized disclosure, loss, misuse, alteration, and destruction. However, no website, database, online communication system, or electronic transmission can be guaranteed to be completely secure. Therefore, while we take reasonable precautions, we cannot guarantee absolute security of information transmitted over the internet.

Yeti Hikes may retain personal information for as long as reasonably necessary to provide and administer your requested services, maintain booking and transaction records, meet accounting and legal obligations, resolve disputes, prevent fraud, maintain business records, and comply with applicable government requirements. When personal information is no longer reasonably required, we may delete, anonymize, or securely dispose of it, subject to applicable legal and operational requirements.

Because trekking and travel services may involve international customers and service providers, your personal information may be transferred to or accessed by service providers located outside Nepal. For example, information may be shared with international payment processors, technology providers, airlines, accommodation providers, or communication platforms where necessary to provide your requested services. Where such transfers occur, Yeti Hikes will take reasonable steps to ensure that information is handled for legitimate purposes and with appropriate safeguards.

Where permitted by applicable law, Yeti Hikes may use your contact information to send information about new trekking packages, tours and travel services, special offers, seasonal promotions, company news, and travel information. You may request to stop receiving marketing communications at any time. Please note that opting out of marketing communications does not prevent us from sending important service-related communications concerning an existing booking or transaction.

Our website may contain links to third-party websites, social media platforms, payment services, booking platforms, maps, or other external services. Yeti Hikes is not responsible for the privacy practices, security, content, or policies of third-party websites. We recommend reviewing the privacy policy of any third-party website or service before providing personal information to it.

Yeti Hikes may use third-party analytics or advertising technologies to understand website traffic, measure marketing performance, and improve our online presence. These services may collect information about website visits, device characteristics, pages viewed, and interactions with advertisements or website content. Where such technologies are used, their processing of information may also be governed by the respective third party's privacy policy.

Our services are primarily intended for adults and travelers capable of entering into a legally binding agreement. We do not knowingly collect personal information from children for independent use of our services without appropriate authorization. If you believe that a child has provided personal information to us without appropriate authorization, please contact us so that we can review and take appropriate action.

Depending on applicable law, you may have rights regarding your personal information, including the right to request information about personal data we hold about you, request correction of inaccurate or incomplete information, request deletion of information where legally permitted, withdraw consent where processing is based on consent, object to certain forms of processing, opt out of marketing communications, and request clarification about how your information is used. To exercise a privacy-related right, please contact us using the contact information provided below.

You are responsible for providing accurate, complete, and up-to-date information when making a booking or requesting our services. Incorrect information, particularly passport, nationality, date-of-birth, or travel information, may result in problems with permits, flights, accommodation, immigration, or other travel arrangements. Yeti Hikes shall not be responsible for consequences arising from inaccurate or incomplete information provided by the Client.

If Yeti Hikes becomes aware of a security incident involving personal information, we will take reasonable steps to investigate, contain, and address the incident. Where notification is required by applicable law or where reasonably appropriate, we may notify affected individuals or relevant authorities.

Yeti Hikes may update this Privacy Policy from time to time to reflect changes in our services, technology, legal requirements, or business practices. The updated Privacy Policy will be published on our website with a revised "Last Updated" date. We encourage visitors and clients to review this Privacy Policy periodically.

This Privacy Policy shall be governed by and interpreted in accordance with the applicable laws of Nepal. Any dispute relating to this Privacy Policy that cannot be resolved through mutual discussion shall be subject to the jurisdiction of the competent courts and authorities of Nepal.

If you have questions, concerns, requests, or complaints regarding this Privacy Policy or the handling of your personal information, please contact Yeti Hikes Pvt. Ltd. When contacting us regarding personal information, please provide sufficient information for us to identify your request and, where necessary, verify your identity.

By using the Yeti Hikes website, submitting an enquiry, making a booking, or providing personal information to Yeti Hikes Pvt. Ltd., you acknowledge that you have read and understood this Privacy Policy and agree to the processing of your information as described herein, subject to applicable law.